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FAQ


Q. Is this something I will get in the mail?
This is a digital download, no physical item will ship.


Q. When will I receive my order?
Your file download will automatically be sent your email once your payment has been received/cleared (normally instantaneous).


Q. I haven't received my order...HELP?
Double check you are using the correct email account. Files are generally sent to the email address associated with your pay pal account so make sure you have updated your account with your current information. If your files were sent to an email address that is no longer in use please contact me and I will send your download to the correct address.


Q. How do I download my file?
Once you receive your download email just click the link and download your file from our download page.


Q. How do I open the zip folder?
Once you have downloaded the file, you will need to unzip it to view/access the contents. This can easily be done on any computer without the need of additional software. However if you are downloading to a smart phone/device you will to to have an app to unzip/extract the files from the folder. You can snag one for free in the app stores.


Q. What type of files are these?
These are high quality high resolution PDF files. All colors, designs, and layouts are depicted in the product listings.


Q. Where can I print this?
These pages can be printed over and over on a home printer, printing service, or library.


Q. I'm trying to print the smaller size but it's still printing at full letter, am I doing something wrong?
Most printers are set to "Full letter" by default. Just go into your printer settings prior to printing and and select actual size. If you are pre-cutting your paper go into your printer settings and set it to the correct size or create a custom size.


Q. Should I cut my paper first or after?
How you cut your pages down on the smaller sizes is something that is completely up to you. I personally find it easier to cut my paper to size and then print to that exact size.


Q. Do you recommend a paper weight?
I personally think 28 lb. is perfect.


Q. Why do I see missing font, distorted font, or phantom black boxes on my printed pages?
These errors are a simple miscommunication from outdated software that are easily fixed.. Update your PDF viewer, restart, and that will take care of the problem.


Q. Can I change the font, colors, or box styles?
No the overall design of the pages can not be altered.


Q. I purchased an editable file, how to I "edit" it?
Just fill in the editable fields with your desired text prior to printing, OR you can fill them in and save to you computer for digital access. Note: Editable does not mean you can change font, color, or layout.


Q. Once I purchase a planner can I share it with friends, family, clients, etc.?
All Files are for personal use only unless specified otherwise within the product details. You may not forward, share, sell, re-brand, distribute or host any files on your website/Social media/public shared doc accounts. To Insanity And Back retains all rights.


Q. Do you offer refunds?
Due to the nature of digital items, I am unfortunately unable to offer refunds or accept returns. However if you are genuinely unsatisfied with your planner I would be more than happy to work with you and getting a product you do love!


Q. How can I contact you?
 If you have any questions, concerns, or problems please feel free to contact me by email: MelissaMorris@CoachMMorris.com, fill out a quick form {CLICK here}, OR connect with me on Facebook



























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